FAQ

1. My payment won’t go through, what’s wrong?
2. How do I order your products?
3. What happens if I don’t receive my order on time?
4. I made a mistake with my order and it’s status says Shipped, what should I do?
5. How long will it take before I receive my order?
6. Can I cancel my order?
7. What about out-of-stock items?
8. What is the cost of shipping?
9. How to track my shipment?
10. How do I exchange items?
11. What should I do if the goods received are damaged?

1. My payment won’t go through, what’s wrong?

The majority of transactions will not encounter any difficulties. However if your payment doesn’t go through smoothly, the most common reasons include:
·The web browser being used does not have cookies enabled.
·The credit card being used does not have the international transactions facility enabled.
·The payment system has timed out. The system will cut off your payment connection if it has been idle for one hour.
Some potential solutions include:
·Enable cookies in your browser (this setting is usually found in the browser options).
·Contact your bank to ensure international transactions are enabled for your credit card.
·Go to the view cart section again to reinitiate the payment process.
·Try another credit card, it sounds obvious but it sometimes does the trick.
·Try another computer, this also sounds really obvious but sometimes the security settings on a computer system can prevent the successful completion of a transaction.

If all else fails, record the error message and email us ( obdiishoponline@gmail.com ) with all the details so that we may further assist to you.

2. How do I order your products?

To order a product just click ‘Add to Cart’ button, located next to the product’s picture. Once you have chosen the item you wish to purchase click on ’Add to my cart’to purchase more items,or if you made a mistake or wish to remove an item, click on top right corner of cart to delete the item from your shopping cart. Once you have completed selecting your items click ‘ Checkout’ to make your purchase. This will then commence the check out and payment process. Just follow all the prompts which will collect information such as the shipping and payment details. Once your order has been processed you will receive an email confirming your purchase.

3. What happens if I don’t receive my order on time?

Don’t panic – contact our customer services team who will investigate why your order has not been delivered and do their best to resolve any problems for you, Contact us through .

4. I made a mistake with my order and it’s status says Shipped, what should I do?

If the shoes have already left then we can not make changes to the order. Please wait until you receive your shoes, then email us at once, we will send your further instructions.

5. How long will it take before I receive my order?

As stated in our terms and conditions, processing takes in 36 hours and delivery takes up to 7 business days. In total that is up to 10 business days from the time we receive payment untill it arrives at your shipping destination. Often times the shipping process is much faster, however we reserve the right to take up to 7 business days because at times there are circumstances out of control that delay the shipping process. Rest assured, we make every attempt to get the order to you as fast as possible.

Please note, we are unable to send express shipping or ’speed’ up your order in anyway. If you need your shoes before the 10 business days, then we reccomend you do not place your order.

6. Can I cancel my order?

Customer satisfaction is important to all of us. We will ship your merchandise as quickly as possible. If the order has been shipped, we shall not be able to satisfy with you to cancel the order. But if your order has not yet shipped, we can cancel it for you. However, you have to pay about 25& of the total of your order for the cancellation fee.

7. What about out-of-stock items?

We make every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you via email.

8. What is the cost of shipping?

OBDII-Shop.com provides free shipping cost to customers from US/UK/Canada//New Zealand/Australia/Ireland and some other countries. We don’t ship to all countries in the world. Please enquiry me for more details.

9. How to track my shipment?

Once your order has been shipped, we will provide you a tracking number, please enter this tracking number at relevant site below to track your shipment:

ORDER Tracking

10. How do I exchange items?

The best way to arrange for an exchange is to contact our staff who will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us.

11. What should I do if the goods received are damaged?

All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours of receipt of damaged merchandise by you.